Latin America Support
Repair Service for Customers in South, Central, Latin America, Mexico and Caribbean. Please contact the dealer or distributor in your country for repair information.
If you live in the following country, please review the “Authorized Dealer Information” below:
Caribbean
Cayman Camera Ltd.
31 S. Church Street Grand Cayman, B.W.I. Cayman
Tel: +(1) 345 949 8359 – Fax: +(1) 345 949 7479
Central America
IMAX DE COSTA RICA S.A.
Tibas, DE EPA 150 SUR., Bodegas Condal #40, San Jose
Tel: 506-4051-0000
email: info@imax.co.cr
Web: https://www.imax.co.cr
El Salvador
Ingenieria y Representaciones, S.A. (INRESA)
Avenida 12-91, Zona 2 Guatemala Ciudad, Guatemala
Tel: +502-2222-8022
email: ventas@inresa.gt
Web: http://www.inresa.gt
Guatemala
Ingenieria y Representaciones, S.A. (INRESA)
Avenida 12-91, Zona 2 Guatemala Ciudad, Guatemala
Tel: +502-2222-8022
email: ventas@inresa.gt
Web: http://www.inresa.gt
Honduras
Ingenieria y Representaciones, S.A. (INRESA)
Avenida 12-91, Zona 2 Guatemala Ciudad, Guatemala
Tel: +502-2222-8022
email: ventas@inresa.gt
Web: http://www.inresa.gt
Mexico
Fotomecánica S.A. de C.V.
Calz. De Las Águilas No.901, Ampl. Las Aguilas,
Alvaro Obregón, 01759, CDMX
Tel: (01 55) 5635 3896
email: info@fotomecanica.com.mx
Web: http://www.fotomecanica.mx
Tecno Planet S. de R.L. de C.V.
Plaza Polanco Av.Jaime Balmes No.11 Locales 45 y 46
Col. Los Morales Polanco C.P. 11510 Ciudad de México, CDMX
Tel: (01 55) 8662-0989
email: info@tecnoplanet.mx
Web: https://tecnoplanet.mx/
Panama
Digital Photo Supply
El Cangrejo, Calle 4 A Norte, Edificio 17 – 129
Tel: +507 263-9062
email: dphotosupply@gmail.com
Web: https://digitalphotosupply.com/
South America
Av. San Juan 2874 (C1232AAX) Buenos Aires – Argentina
Tel: +54 (011) 4308 3686
Fax: +54 (011) 4308 3684
email: info@distrifot.com.ar
Web: http://www.distrifot.com.ar
Bolivia
WILHELMI MONGE S.R.L.
SAN FERNANDO 154, MIRAFLORES, LIMA 15074, LIMA, PERU
Tel: +51-1 241-4493
email: ventas@wmfotovideo.com
Web: https://www.facebook.com/WMFOTOVIDEOPERU/
Brazil
MERLIN DISTRIBUTOR INC.
8182 NW 31st ST, Doral, FL 33122
email: ORDERS@MERLINDISTRIBUTOR.COM
Web: https://www.merlindistributor.com/
Chile
MATRIX Ltda.
Zenteno 1701, Esquina Sargento Aldea, Santiago, Chile
Tel: +56 2 2372 9911
email: ventas@matrixltda.cl
Web: http://www.matrixltda.cl
Ecuador
FOTOACCESORIOS FOTOACCES SAS
Avenida Juan Tanca Marengo, Centro Comercial Dicentro
Planta baja, local 42., Guayaquil 090509, Ecuador
Tel: 04-603-2787, 096-989-5589
email: contacto@fotoacces.com
Web: https://fotoacces.com/
Paraguay
NISSEI
AV. Adrian Jara E/ Regimiento, Piribebuy, Ciuda Del Este
Tel: +595 61 500 115
Web: https://www.casanissei.com/py
Peru
WILHELMI MONGE S.R.L.
SAN FERNANDO 154, MIRAFLORES, LIMA 15074, LIMA, PERU
Tel: +51-1 241-4493
email: ventas@wmfotovideo.com
Web: https://www.facebook.com/WMFOTOVIDEOPERU/
Authorized Dealer Information
Please contact your local authorized Tamron dealer where you purchased your lens for repair information.
Alternatively, you can contact your local authorized Tamron dealer at the link below.
If you visited the United States and purchased your lens from an authorized dealer while you were in that country, you are entitled to a 1-year limited international warranty. Please contact custserv@tamron.com to obtain your warranty certificate and information on handling your repair. If shipping to the Tamron USA repair facility, the buyer is responsible for all shipping charges to and from their country, as well as all duties, taxes, and insurance for loss, damage, theft, etc. .
If you purchased your lens from any retail or online store located outside of your country, it is considered gray market and has no warranty or service options. Contact the store where you purchased your lens.
If you live in the following country, please review the “Without Authorized Dealer Information” below:
Caribbean
Antigua & Barbuda, Aruba, Bahamas, Barbados, Cuba, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Puerto Rico, Saint Barthélemy, St. Kitts & Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Virgin Islands
Central America
Belize, Nicaragua
South America
Colombia, French Guiana, Guyana, Suriname, Uruguay, Venezuela
Without authorized Dealer Information
Tamron Americas does not have an authorized dealer network in this country and cannot assist with repairs on this lens as it was not intended for sale in this country. This lens is considered gray market as Tamron cannot claim that it was transported or stored in optimal conditions or that it was not used prior to sale.
Contact the seller to determine the country of origin and direct your lens to the dealer where the seller purchased the lens.
If you purchased your lens from any retail or online store located outside of your country, please contact the retailer from whom you purchased the lens.
If you visited the United States and purchased your lens from an authorized dealer while you were in that country, you are entitled to a 1-year limited international warranty. Please contact custserv@tamron.com to obtain your warranty certificate and information on handling your repair. If shipping to the Tamron Americas repair facility, the buyer is responsible for all shipping charges to and from their country, as well as all duties, taxes, and insurance for loss, damage, theft, etc.
Warranty
TAMRON AMERICAS ONE YEAR LIMITED WARRANTY
The limited warranty set forth below is provided by Tamron Americas and is applicable to Tamron Photographic Lenses purchased through an authorized dealer in Caribbean, Central America, South America and Mexico. The Warranty shall not extend to anyone other than the original purchaser of the lens or the person for whom the lens was purchased as a gift. This Warranty is valid only in Caribbean, Central America, South America and Mexico, and is valid only upon presentation of a bill of sale and this white Warranty Service Slip.
This Tamron lens is warranted against defective materials or workmanship for One- Year from the date of original purchase, and is limited to repair, adjustment and/or replacement of defective parts. This Warranty covers all defects encountered in normal use of the lens. This Limited Warranty does not cover normal wear and tear such as scratches, etc.
This Warranty does not apply to defects due to abuse, mishandling, repair by a non-authorized agent, unsuitable storage, transport damage, sand damage, liquid damage, fungus damage, impact damage, or tampering.
This Warranty also does not cover defects due to the use of accessories, attachments, product supplies, parts or devices that do not conform to Tamron specifications. This Warranty does not cover lenses that have been serviced or modified by anyone other than Authorized Tamron Service Agents.
Warranty Claim Instruction: While the lens is under the term of this warranty, if you have a claim, please return the lens to the dealer where you purchased it. If that is not possible, return it to Tamron USA, Inc., New York. Include with the lens the bill of sale from an authorized dealer, this white Warranty Service Slip, and a description of the defect claimed. If Tamron determines your lens to be defective, we will repair or replace it at NO CHARGE.
Shipping Instruction Policy: If you return the lens by mail or delivery service, be sure to pack it in its original box or comparable packaging and insure it. You must pre-pay all postage, shipping charges, handling and insurance costs when returning the lens to the dealer or Tamron’s New York Office (address listed below.) If we determine that the warranty has been voided, we will notify you and give you a repair cost estimate. Your authorization will be necessary before any repairs are made at your expense.
Return Shipment Policy: Tamron Americas will return your lens via UPS or FEDEX. This charge will be your responsibility and included on your repair estimate. This includes any UPS or FEDEX estimated duties and taxes and may be subject to change. Once the delivery has shipped from our New York warehouse, Tamron Americas will not be responsible for any further fees and/or charges. KEEP THIS WARRANTY SERVICE SLIP. IT IS YOUR PERMANENT RECORD OF WARRANTY TERMS AND CONDITIONS APPLICABLE TO YOUR TAMRON LENS. IT WILL BE REQUIRED FOR WARRANTED SERVICE. IF LOST, IT WILL NOT BE REISSUED.
Tamron Americas
10 Austin Blvd.,
Commack, NY 11725
Tel: 631-858-8400
Fax: 631-858-8462
Email: custserv@tamron.com